iPubsoft Studio provides
Professional PDF Converter, ePub Creator and iPad/iPhone/iPod Tools
iPubsoft Support Center
Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and service. So we welcome any question or suggestion. We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcomed to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us.
Sales Team: sales#ipubsoft.com (Replace # with @)
Support Team: support#ipubsoft.com (Replace # with @)
1. How long will it take to get your support response?
A: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you'll get our response in a few hours or immediately.
2. How can I get the free trial version of the software?
A: Download the software you want from our website and install it. When you perform the conversion, a registration request window will pop up. Please ignore it and directly click Later button, and then you get the trial version.
3. How to purchase your product and how long will I receive the registration code after I complete the purchase?
A: Find the product you need on our website. Click Buy Now button and finish your order - Normally you will receive the registration code by Email immediately after your successful purchase. However, sometimes you didn't get it for some reasons (for the details, please see below).
Note: Please provide valid Email address when you fill the order form. Please keep registration information of the software you received well for further use.
4. Why I didn't receive the registration code for several hours after my purchase?
A: There are several possible reasons:
1. Because of your Email setting, the letter with registration code went to Trash directly. Please look for the letter there.
2. Your Email service provider rejects Emails from unknown senders, so the registration code cannot be sent to you.
3. You provided invalid Email address when you ordered the software.
If you are under one of the last two situations, please contact our Sales Team at sales#ipubsoft.com(Replace # with @) to get assistance.
5. How to register my software?
A: After you purchase the software successfully, you will receive registration information via Email within one business day. Download the software you bought from our site and run it. Click "Register" in Help menu, enter your email and registration code in the corresponding box to finish the registration.
Note: since the registration code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it.
6. I entered the license code you sent to me, but the software said "Registration info is invalid". Why?
A: There are several possible reasons for the failed registration.
1. This is caused by entry error. You'd better copy and paste the license code to avoid a type. And please don't add any blank before or after the code.
2. Registration code is for the old version, but you use it to register upgrade version.
3. You order or download wrong product, such as mix up iPubsoft PDF Converter and iPubsoft PDF Converter Pro.
4. You mix up the Windows and Mac version products. Please note that they are completely two different products and get different license code for each own.
7. I lost my registration code, can you send it again?
A: Sure. Please write to us at sales#ipubsoft.com(Replace # with @), and please enclose your order related information (such as Order ID, E-mail address, name you used when you purchased, etc.) which will enable us to find your order in our database in time.
8. If I purchase your software, can I upgrade it for free in the future and how to apply the upgrade?
A: You can always get normal update version of the software for free. Our products can check for the updates automatically. You can click "Check for updates" in Help menu to use this function.
9. I get a new computer, what should I do to move the software I purchased to the new computer?
A: First please uninstall the software from your old computer. And then download the version you purchased from our website at https://www.ipubsoft.com/downloads.html to install it on your new one. Use the registration information you got before to register the full version.
10. Do I need to re-register after I re-install the software?
A: Yes. You need to re-register after you re-install the software.
11. I am worried about my private information and I dislike paying online. Do I have other means to purchase your product?
A: You don't need to worry about that. Our payment platform is secure on Regnow platform.
12. Am I entitled to a refund?
A: You can find certain conditions to apply for a refund HERE.
